Rescheduling Policy
Need to move your appointment? Call us directly. We allow rescheduling up to 12 hours before arrival without a fee. Same-day changes may incur a small transport charge depending on the crew status.
Your Cebu Space, Restored Tomorrow.
PristineTeam is hyper-local to Juan Luna Ave. We respond within 2 hours, confirm by phone, and arrive with a plan. No agency delays, no ghosting—just direct operations.
The Process
The 'No-Surprise' Booking Protocol
1
Secure Request
You submit the form. We receive an instant alert. No database lag—your request hits the operations manager’s phone directly.
2
15-Min Call
We call you within 2 hours (business hours) to confirm scope, access, and special requirements. We quote over the phone.
3
Confirmation
You receive a text and email with the crew lead’s name, photo, and exact arrival window. No broad "morning" estimates.
4
Execution
Crew arrives uniformed, equipped. We protect floors, verify checklist, clean, and verify again. You pay only after sign-off.
Trust Architecture
Myth vs. Reality: Hiring Cleaners in Cebu
The local market is flooded with casual labor. PristineTeam operates differently—treating your space as a liability risk and your time as a non-renewable asset. Here is how we dismantle common friction points.
Myth: "Any crew can do it."
Reality: Untrained crews cause damage (scratched floors, ruined fixtures). Our team is vetted, uniformed, and trained on material chemistry. We carry specific insurance for high-value surfaces.
Myth: "Cheap means savings."
Reality: Low bids hide shortcuts (diluted chemicals, skipping bathrooms). We price transparently based on square footage and frequency. No add-ons after the fact.
Myth: "They'll show up."
Reality: Ghosting is the #1 complaint in Cebu. We confirm the night before. If we are late, you receive a discount code automatically.
The Pristine Promise
If you aren't satisfied, we return within 24 hours to fix it. No arguments, no forms to fill out. Just call the direct line.
Visit Our Office
Walk-ins welcome during business hours.
📍 Juan Luna Ave. corner Golam Drive, Cebu City
🕒 Mon-Fri: 8:00-18:00
Your Info Stays Private
We use your details only to coordinate your service. No spam, no selling.
Request a Quote
Typical response time: Under 2 hours.
✓
Request Received
Thank you, . We will call you within 24 hours to confirm details. You may also reach us directly at +63 32 345 6789.
Logistics & Last-Minute Changes
Quick answers for operational questions.
Access & Keys
We treat access information with high security. For regular commercial contracts, we can arrange lockbox storage. For residential, we prefer on-site handover or specific instructions via the form.
Payment Methods
We accept Cash (PHP), Bank Transfer, and GCash. Payment is due upon completion. For commercial accounts, we offer 15-day invoicing upon credit approval.
Parking & Utilities
Please advise if parking is limited or if building access requires specific clearance. For deep cleans, we require running water and electricity access.
Supplies Provided
We bring all HEPA vacuums, eco-safe solutions, and microfiber systems. We do not use harsh bleach or ammonia scents unless specifically requested for sanitization.
Pets
We love pets. Please secure large dogs or anxious animals in a separate room. We are insured against accidental damage but prefer a calm environment for safety.
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